Christmas Delivery FAQ's

Which date do I need to order by to receive pre-Christmas delivery?
For delivery before Christmas, we recommend ordering by Monday 16 December 2019. All orders will be dispatched from our warehouse within 2 business days and will be delivered by Australia Post. Although we cannot guarantee pre-Christmas delivery, it is highly likely your order will arrive on time.

Christmas Gifts FAQ's

My order is a gift, do you offer any gift wrapping services? 
We offer gift boxes for an additional $9.99.

Do you sell gift certificates? 
Take the worry out of finding the perfect gift with our online gift certificates.

Standard Delivery Charges

Orders over $80 will be delivered FREE* of charge.

Orders under $80 will be delivered for a flat fee of $8.95.

All orders are shipped from our Sydney Warehouse.

Please allow between 2-5 business days for your order to arrive.

If you require assistance, please contact our customer service team

Please note that we can not currently deliver to post office boxes or parcel lockers. 

*Standard delivery charges apply to orders that are less than 15kg and are to be delivered within Australia. Orders over 15kg will be charged at a bulk shipping rate. Please contact us for more information. 

Returns

We want you to have a great shopping experience with us but understand that ordering online can be tricky. If, for whatever reason, you change your mind and wish to return an item you’ve purchased, we have a 30 day refund policy. Items can only be returned if they are unopened and unused, with all seals and packaging still in place. 

Unwanted items must be sent along with proof of purchase to the below address:

Attention Customer Service - Returns
McPherson's Consumer Products Ltd
105 Vanessa Street
Kingsgrove NSW 2208

Once we have received the item and your refund has been processed it can take between 2-5 business days for your bank or credit card provider to credit your account.

For change of mind returns, delivery and gift box charges will not be refunded and the customer is responsible for any delivery charges incurred to return the merchandise.